Last updated: October 14, 2026
We want you to know exactly what happens if your plans change, so here is how cancellations, fees, claims and refunds work with USA Auto Movers. This page forms part of our Terms & Conditions.
At a glance
| Situation | What happens |
|---|---|
| You cancel before a carrier is dispatched | No cancellation fee for the transport itself. Any deposit is handled as agreed at booking. |
| You cancel after the first available pickup date has passed by a week or more | An administration fee of $200 applies. |
| Carrier arrives and the vehicle is not ready | A rescheduling fee of $75 applies. |
| Vehicle does not run | A non-operational fee of $150 applies and is included in your final quote. |
| Vehicle is no longer available during the pickup window | We may cancel the order, and the deposit may not be refundable. |
| Damage found at delivery | Note it on the bill of lading, sign, and report it to us in writing within 15 days. |
1. Authority to transport
By placing an order you confirm that the carrier and driver we assign are authorized to move your vehicle between the pickup and delivery locations on your order.
2. Cargo insurance and damage claims
Every carrier we dispatch holds cargo insurance and public liability and property damage coverage. The coverage limits for your load are shown on the carrier's insurance certificate, which we will send you on request.
To keep a claim valid:
- Inspect the vehicle at delivery, before you sign, and write any new damage on the bill of lading.
- Take clear photos of the damage and of the vehicle's condition.
- Send us your claim in writing within 15 days of delivery, with the signed bill of lading and photos.
Claims that were not noted on the bill of lading at delivery are very difficult to recover. We will help you file with the carrier's insurer and keep you informed.
3. Personal belongings
Personal items are not covered by cargo insurance. If you choose to leave items in the vehicle, keep them in the trunk, below the window line, and under 100 lbs in total, with nothing heavy. The carrier is not responsible for damage caused by excess or poorly loaded items.
4. Vehicle condition at pickup
Your vehicle should be in good running order with no more than a half tank of fuel. The carrier is not responsible for damage from leaking fluids, freezing, exhaust systems, or antennas and loose parts that were not secured. Any claim must be noted on the condition report at delivery.
5. Missed or delayed pickup and delivery
If a carrier arrives and the vehicle is not ready as you told us, a $75 rescheduling fee applies. If you cannot be there for pickup or delivery, tell us as early as possible and name another adult who can act on your behalf. If the vehicle becomes unavailable during a scheduled pickup window, we may cancel the order and the deposit may be non-refundable.
6. Cancellations
We will arrange a carrier as promptly as we can, but we cannot guarantee a pickup or delivery on a specific date. An administration fee of $200 applies to orders cancelled once the requested first available pickup date is a week or more in the past. We do not pay for rental vehicles and are not responsible for mechanical or operating failures of your vehicle. We may cancel an order at any time, for example if we cannot find a carrier at the agreed price. In that case we will tell you, and any payment for transport that did not take place is returned to you.
7. Non-running vehicles
A non-operational fee of $150 applies to every non-running vehicle and is part of the final quote. If a vehicle that was running stops running during transport for reasons unrelated to the carrier, the fee is added to the original quote.
8. Payment and disputes
You agree to pay the quoted price for the delivered vehicle. If you have a concern about a charge, please contact us first so we can resolve it, and please do not file a card chargeback before we have had the chance to respond. The shipment is also subject to the carrier's tariff and the uniform straight bill of lading, copies of which are available from the carrier on request. Any change to this agreement must be in writing.
9. Using another broker or carrier
Once you have booked with us, please do not hire another broker or carrier for the same vehicle and dates. Doing so can leave two trucks assigned to one car, and the deposit may become non-refundable.
10. How refunds are paid
When a refund is due, we send it to the original payment method. Please allow several business days for it to appear, depending on your bank or card issuer.
Questions
Call (925) 327-9071 or email info@usautomoverss.com. Our office is at 269 Randolph St, Carteret, NJ 07008. See also our Privacy & SMS Policy.